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Frequently Asked Questions
Q:
How can I claim my warranty?
A:
First step is creating a new account. Simply click on New User on homepage and fill in the form. You'll get a confirmation email. Click on activation link and enter your details and submit the form. Your account will be activated right away.
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Q:
How can I check the status of my job?
A:
Login to your account and click on [My Warranty] located in the menu bar. All of your jobs are listed.
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Q:
How long will my account remain inactive?
A:
Once your account is activated you must access it within the first 30 days or your account will be terminated.
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Q:
Who Can I Contact For issues using the website.
A:
Please Contact webmaster@dreamcare.com.au for website support.
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Q:
Who Can I Contact For Product Support?
A:
Please Contact support@dreamcare.com.au for any queries regarding your product.
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Q:
Does DreamCare Warranty cover my software?
A:
Unfortunately DreamCare warranty does not cover software, we do however offer a range of services to maintain, backup and repair your software starting from $89.00. For more information please email support@dreamcare.com.au
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Q:
I have received My RMA number, whats next?
A:
Once you have received your Confirmation email, you can log in to your DeamCare account and print your RMA Slip. Your PC/Notebook must then be packaged in a box in which it is well protected, with the RA slip attached to the outside, as it will contain relevant information for the courier to complete a pick-up. RMA number remains valid for 14 days only after which you need to apply for a new RMA number.
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